Cancellation/Refund Policy for Road Tests
You can cancel or reschedule your appointment by logging into the portal or by calling (682) 558-6234 during normal business hours. You must cancel 24-hours before the scheduled appointment to receive a full refund. Arriving more than 5 minutes late to the scheduled appointment will result in a rescheduling fee of $25.
No refund will be issued for a canceled test due to not having the required paperwork at the time of testing or not having a legal guardian present at the time of testing (if the tester is under 18 years old), no-shows, or cancellations made within 24-hours of an appointment.
You will be allowed two (2) attempts (not on the same day) to pass the driving skills test. The Driving Institute does not guarantee that anyone will pass. To pass, you cannot receive more than 30 points using the Texas DPS Standard COPS grading examination procedure. If an individual does not have the required paperwork or the vehicle does not pass inspection, this will be counted as one failed attempt. If an individual fails both attempts they may purchase another road test package.
There will be no refund for fees paid.